Question 1

How long have you been in business?

Accepted Answer

M&K has been in business since March of 2008, but management has over 40 years of experience in the construction and remodelling industry.

Question 2

Are you licensed and insured?

Accepted Answer

Yes. Upon request, we can provide you any and all information regarding our policy information.

Question 3

Can you provide a list of references?

Accepted Answer

Yes. You can also view our reviews on Google, Yelp, Houzz and Angies List.

Question 4

Do you belong to any professional organizations?

Accepted Answer

Yes, we belong to the Better Business Bureau (BBB) and the National Association of the Remodeling Industry (NARI).

Question 5

What can I expect after signing the contract?

Accepted Answer

Please refer to our Process Step Guide on the home page of our website.

Question 6

Who will be my point-of-contact?

Accepted Answer

One of our professional general managers will be with you and your project from start to finish.

Question 7

How do you manage your scheduling?

Accepted Answer

The schedule is managed with a careful hand from start to finish.

Question 8

Do you provide workers comp to your employees?

Accepted Answer

Yes, all of our skilled crew members have full workers comp.

Question 9

Do you offer any design services?

Accepted Answer

Yes, we have a dedicated design specialist for kitchens and bathrooms.

Question 10

What is the daily work schedule for your team?

Accepted Answer

We work from 8AM to 4PM.

Question 11

Will you sub-contract for my contract?

Accepted Answer

This will be dependent upon the scope and size of your project.

Question 12

How much do you charge for estimates?

Accepted Answer

All of our estimates are completely free!

Question 13

Do you offer a guarantee on your work?

Accepted Answer

Yes, we offer a 1 year warranty on our workmanship, unless it is from an act of god or negligence, if determined.

Question 14

What can I do to prepare for the start of my project?

Accepted Answer

Make sure to secure and remove all your valuable and sentimental items prior to the start of your project.

Question 15

Where do I go to shop for materials?

Accepted Answer

We have many partners we work with that you can either visit at their brick and mortar store or on their website.

Question 16

Will the same crew be on-site at all times to oversee the progress of the job?

Accepted Answer

Yes. We try our best to keep the same crew from your project start to finish. There may be some unforeseen reasons one of your crew members need to be on another job site.

Question 17

Who pulls the required permits for the job, you or I?

Accepted Answer

You would be responsible for pulling the permit, unless you want us to do it, and then we wouldn’t have a problem to do that for you.

Question 18

How long do jobs usually run for?

Accepted Answer

It all depends on the size of your projects. You can expect a project timeline and scope from your project manager.

Ankit

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